.-module-layout[data-v-56554895]{padding:1.8em 0}@media screen and (max-width:500px){.-module-layout[data-v-56554895]{padding-top:1em}}[data-v-56554895]:root{--intelligential-color:#243b53;--primary-intelligential:#47a3f3;--secundary-intelligential:#3e4c59;--background-intelligential:#5bd0e6;--action-intelligential:#307fe2;--color-label-intelligential:#6b6d73;--blue-background:#dee4fe;--blue-principal:#4c70ff;--error-color:#ff3860;--has-purple:#ebe4fb;--has-purple-text:#6e44c9;--btn-blue:#4c70ff;--primary-btn-intelligential:#4c70ff;--menu-item-background:#edf1ff;--main-background-color:#f8faff;--navbar-blue:#36475b}.ticket-detail-header[data-v-56554895]{background-color:#fff;border-radius:0 0 .5rem .5rem;-webkit-box-shadow:0 3px 50px 0 rgba(54,71,91,.1);box-shadow:0 3px 50px 0 rgba(54,71,91,.1);margin:-2.5rem -3rem 1.5rem;padding:1.75rem 3rem;border-left:1px solid #eceef2}.ticket-detail-header__description[data-v-56554895]{border-top:1px solid #eceef2;color:#5f7081;font-size:13px;line-height:1.5;margin-top:1.25rem;padding-top:1.25rem;white-space:pre-wrap}.ticket-detail-header__identity[data-v-56554895]{gap:1.25rem}.ticket-detail-header__identity[data-v-56554895],.ticket-icon[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex}.ticket-icon[data-v-56554895]{background-color:#e8edff;border-radius:50%;color:#4c70ff;-ms-flex-negative:0;flex-shrink:0;font-size:22px;height:56px;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;width:56px}.ticket-detail-header__body[data-v-56554895]{min-width:0}.title-row[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:.6rem;margin-bottom:.35rem}.title-row .title[data-v-56554895]{color:#9aa5b4;font-size:12px;font-weight:500;letter-spacing:.03em;text-transform:uppercase}.status-pill[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#5f7081;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;font-size:11px;font-weight:500;gap:5px}.status-pill .fa-circle[data-v-56554895]{font-size:7px}.subject-name[data-v-56554895]{color:#1a2233;display:block;font-size:20px;font-weight:600;line-height:1.35;overflow-wrap:break-word}.back-link[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#9aa5b4;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;font-size:12px;font-weight:500;gap:.35rem;margin-top:.4rem;text-decoration:none}.back-link[data-v-56554895]:hover{color:#4c70ff}.back-link .fa-angle-left[data-v-56554895]{font-size:11px}.ticket-detail-header__stats .stats-table tbody 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td.value-cell[data-v-56554895]{color:#1a2233;font-weight:500}.ticket-detail-header__edit-icon[data-v-56554895]{color:#4c70ff;cursor:pointer;font-size:12px;margin-left:.5rem}.ticket-detail-header__case-link[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#4c70ff;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;gap:.35rem}.ticket-detail-header__case-link[data-v-56554895]:hover{text-decoration:underline}.ticket-detail-header__case-link .fa-external-link-alt[data-v-56554895]{font-size:10px}.ticket-detail-header__folio[data-v-56554895]{background-color:#f4f6fa;border-radius:.3rem;color:#5f7081;display:inline-block;font-family:Courier New,monospace;font-size:12px;letter-spacing:.03em;padding:2px 8px}.ticket-detail-header__actions[data-v-56554895]{margin-top:.85rem;text-align:right}.ticket-close-btn[data-v-56554895]{background:#fff;border:1px solid #1f9d63;border-radius:8px;color:#1f9d63;font-weight:500;padding:.5rem .9rem;-webkit-transition:background .15s,color .15s;transition:background .15s,color .15s}.ticket-close-btn[data-v-56554895]:hover{background:#1f9d63;color:#fff}@media screen and (min-width:769px){.ticket-detail-header .column[data-v-56554895]:first-child{position:relative}.ticket-detail-header .column[data-v-56554895]:first-child:after{background-color:#eceef2;content:"";height:100%;position:absolute;right:0;top:0;width:1px}}.ticket-evidence-card[data-v-56554895],.ticket-thread-card[data-v-56554895]{background-color:#fff;border-radius:.5rem;-webkit-box-shadow:0 3px 50px 0 rgba(54,71,91,.1);box-shadow:0 3px 50px 0 rgba(54,71,91,.1)}.ticket-thread-card[data-v-56554895]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;margin-bottom:1.5rem;padding:1.25rem 1.5rem 1.5rem}.ticket-thread-card__header[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;border-bottom:1px solid #eceef2;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;margin-bottom:1.25rem;padding-bottom:.75rem}.ticket-thread-card__title[data-v-56554895]{color:#1a2233;font-size:15px;font-weight:600}.ticket-thread-card__count[data-v-56554895]{color:#9aa5b4;font-size:12px}.ticket-thread[data-v-56554895]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;gap:1.25rem;margin-bottom:1.5rem}.ticket-thread__empty[data-v-56554895]{color:#9aa5b4;font-size:13px;margin-bottom:0;padding:1rem 0;text-align:center}.ticket-message[data-v-56554895]{display:-webkit-box;display:-ms-flexbox;display:flex;gap:.75rem}.ticket-message.-is-support .ticket-message__avatar[data-v-56554895]{background-color:#36475b;color:#fff}.ticket-message.-is-support .ticket-message__bubble[data-v-56554895]{background-color:#fff;border:1px solid #e6e9ef;border-top-left-radius:4px}.ticket-message.-is-support .ticket-message__content[data-v-56554895]{-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}.ticket-message.-is-support .ticket-message__meta[data-v-56554895]{-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start}.ticket-message.-is-client[data-v-56554895]{-webkit-box-orient:horizontal;-webkit-box-direction:reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse}.ticket-message.-is-client .ticket-message__avatar[data-v-56554895]{background-color:#e8edff;color:#4c70ff}.ticket-message.-is-client .ticket-message__bubble[data-v-56554895]{background-color:#4c70ff;border-top-right-radius:4px}.ticket-message.-is-client .ticket-message__text[data-v-56554895]{color:#fff}.ticket-message.-is-client .ticket-message__content[data-v-56554895]{-webkit-box-align:end;-ms-flex-align:end;align-items:flex-end}.ticket-message.-is-client .ticket-message__meta[data-v-56554895]{-webkit-box-orient:horizontal;-webkit-box-direction:reverse;-ms-flex-direction:row-reverse;flex-direction:row-reverse;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end}.ticket-message__avatar[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;border-radius:50%;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-negative:0;flex-shrink:0;font-size:12px;font-weight:600;height:36px;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;width:36px}.ticket-message__content[data-v-56554895]{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;max-width:72%}.ticket-message__meta[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;-ms-flex-wrap:wrap;flex-wrap:wrap;gap:.4rem;margin-bottom:.35rem}.ticket-message__author[data-v-56554895]{color:#1a2233;font-size:12.5px;font-weight:600}.ticket-message__role[data-v-56554895]{font-size:10px}.ticket-message__date[data-v-56554895]{color:#9aa5b4;font-size:11px}.ticket-message__bubble[data-v-56554895]{border-radius:12px;padding:.7rem 1rem}.ticket-message__text[data-v-56554895]{font-size:13.5px;line-height:1.5;margin:0;white-space:pre-wrap}.ticket-reply[data-v-56554895]{border-top:1px solid #eceef2;padding-top:1.25rem}.ticket-reply__label[data-v-56554895]{color:#1a2233;display:block;font-size:13px;font-weight:600;margin-bottom:.5rem}.ticket-reply__textarea[data-v-56554895]{border-color:#d0dae6;border-radius:.3rem;font-size:13px;resize:none}.ticket-reply__textarea[data-v-56554895]:focus{border-color:#4c70ff;-webkit-box-shadow:none;box-shadow:none}.ticket-reply__footer[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;margin-top:.6rem}.ticket-reply__counter[data-v-56554895]{color:#b0b8c4;font-size:11px}.ticket-reply__submit[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;gap:.4rem}.ticket-evidence-card[data-v-56554895]{margin-bottom:1.5rem;padding:1.25rem 1.5rem 1.5rem}.ticket-evidence-card__header[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;border-bottom:1px solid #eceef2;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;margin-bottom:1.25rem;padding-bottom:.75rem}.ticket-evidence-card__title[data-v-56554895]{color:#1a2233;font-size:15px;font-weight:600}.ticket-evidence-card__upload-btn[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;gap:.4rem}.ticket-evidence-grid[data-v-56554895]{display:grid;gap:.9rem;grid-template-columns:repeat(auto-fill,minmax(140px,1fr))}.evidence-item[data-v-56554895]{border:1px solid #e6e9ef;border-radius:.3rem;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;overflow:hidden;-webkit-transition:-webkit-box-shadow .15s ease,-webkit-transform .15s ease;transition:-webkit-box-shadow .15s ease,-webkit-transform .15s ease;transition:box-shadow .15s ease,transform .15s ease;transition:box-shadow .15s ease,transform .15s ease,-webkit-box-shadow .15s ease,-webkit-transform .15s ease}.evidence-item[data-v-56554895]:hover{-webkit-box-shadow:0 3px 50px 0 rgba(54,71,91,.1);box-shadow:0 3px 50px 0 rgba(54,71,91,.1);-webkit-transform:translateY(-2px);transform:translateY(-2px)}.evidence-item__preview[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;background-color:#f4f6fa;display:-webkit-box;display:-ms-flexbox;display:flex;height:96px;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;overflow:hidden}.evidence-item__image[data-v-56554895]{height:100%;-o-object-fit:cover;object-fit:cover;width:100%}.evidence-item__video-thumb[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;background:linear-gradient(160deg,#0f172a,#111827 45%,#0b1220);display:-webkit-box;display:-ms-flexbox;display:flex;height:100%;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;width:100%}.evidence-item__play-icon[data-v-56554895]{color:#fff;font-size:26px;opacity:.9}.evidence-item__doc-thumb[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#7c8ba1;display:-webkit-box;display:-ms-flexbox;display:flex;font-size:26px;height:100%;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;width:100%}.evidence-item__name[data-v-56554895]{color:#1a2233;font-size:11.5px;overflow:hidden;padding:.5rem .6rem;text-overflow:ellipsis;white-space:nowrap}.ticket-tag[data-v-56554895]{-webkit-box-align:center;-ms-flex-align:center;align-items:center;display:-webkit-inline-box;display:-ms-inline-flexbox;display:inline-flex;font-weight:500;gap:5px;min-width:96px}.tag.is-light[data-v-56554895]{background-color:#eceef2;color:#5f7081}.tag.is-info.is-light[data-v-56554895]{background-color:#e3f2ff;color:#0074cc}.tag.is-warning.is-light[data-v-56554895]{background-color:#fff4e0;color:#b26a00}.tag.is-danger.is-light[data-v-56554895]{background-color:#ffe8e8;color:#d32f2f}.tag.is-success.is-light[data-v-56554895]{background-color:#e3f8ee;color:#1f9d63}@media screen and (min-width:769px){.ticket-detail-evidence-column[data-v-56554895]{position:sticky;top:1.5rem}}.ticket-close-confirm-modal[data-v-56554895] .modal-card-body{padding:0;min-height:0}.ticket-close-confirm-modal[data-v-56554895] .text-description{font-size:1.05rem!important;text-align:center;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;min-height:3.5rem;padding:.5rem 0}.ticket-close-confirm-modal[data-v-56554895] .actions .button.is-danger{border:none;border-radius:10px;padding:.8rem 1.5rem;font-weight:600;min-width:160px}